Shipping worldwide

Plan your international shipment using the useful information in this section.
If you need something more specific, find the GLS Depot in your area or contact Customer Services on-line.

Booking a pick up – what should I do?

For international shipments with GLS, you can request a collection in Italy at your home or business for delivery overseas. If you need something more specific, you can send an e-mail by filling out the form in Contact section.

Arranging a pick-up – what information do I need?

You need your first name and surname, your company name, telephone number and email address. If the goods are to be collected from a different address, please state that as well. Also, give your company opening hours and the date when you want your items to be collected. When booking, please also state the recipient’s details – their company name, full address, contact person, telephone number and opening hours. Don’t forget to tell GLS what type of goods you are sending, the number of packages in the shipment, and their dimensions and weights. Please note that international shipments are all carriage paid .

Additional insurance Service POD Service

Preparing the package – what should I do?

Be sure to use a suitable kind of packaging (cardboard boxes with polystyrene packing, wooden crates, etc.) to properly protect the type of goods to be shipped. Packages weighing over 50 kg should preferably be mounted on a wooden base. Take special care to seal corners and joints. Remember to indicate the recipient’s address and the sender’s details clearly and to mark the package as FRAGILE / TALL / DO NOT CRUSH OR STACK / THIS WAY UP, etc., when required. We also recommend that you avoid using the same packaging several times, unless it is clearly still intact. If you do re-use packaging, check that you have removed any old addresses or labels first.

Learn more

What documents do I need

When your goods are collected, you will need to have the transport document or consignment note to hand. If you have several shipments to collect, you will need a summary list. Depending on the type of goods to be shipped, the relevant declarations will need to be completed.

Download

What does the GLS office do?

The GLS office responsible for your area collects the goods according to the agreed arrangements and checks the packages against the information given at the time of booking. The sending office prints the label for each individual package. Before the goods leave our office, the label barcode is read, and the shipments are grouped by destination. The packages are then loaded onto the scheduled transport vehicles bound for the International Division.

What does the International Department do?

The International Department reads the barcode to identify the goods and issues an international parcel label. Shipments are sorted and sent to the International Hub.

What does the international Hub do?

On receiving the shipments, each International Hub reads the barcode on the international label to identify the packages. It then divides the goods by area and has them delivered to the local depot.

Tracking my delivery – what information can I get?

You can track your shipment directly on our website from the Track & Trace section. Alternatively, call your local GLS Depot.

Storage

The storage service handles shipments that were not delivered for reasons beyond GLS’s control. Undelivered goods are held in storage at the local depot. GLS will inform the sender and ask for instructions on how to redeliver the goods. Undelivered goods will be returned to sender unless new instructions are received within 10 days of the items being placed in storage.