We deliver every shipment to the address provided by the sender. The driver will therefore ask the recipient to sign for it on the palmtop computer or, if the sender requests, by entering a dedicated unique PIN.
Your tracking number is very important – you can’t get the information you need without it. The sender will give you the number when they send your shipment. You can check the status of your shipment online, or by contacting GLS customer service.
If the shipment cannot be delivered to the address provided, then the driver will leave a notice to inform the recipient after the first and second attempts. This document, called an “attempted delivery notice”, contains important information such as the tracking number and the contact details of the GLS office involved.
The GLS courier makes two separate attempts to deliver each shipment. If the recipient is also out on the second occasion, then the shipment will be held in storage at the GLS office responsible for that area.If the E-comService, was used for the delivery, then after our courier’s first attempt, you will receive an email with a link to book the redelivery.
GLS delivers shipments in Italy and internationally on weekdays from Monday to Friday throughout the day.If the sender requests, some aspects of the standard delivery can be changed: e.g. the shipment can be collected from the nearest GLS office (with the - DepotPickUpService), or the delivery can be booked for before 12 noon (the Express12Service). Learn about all GLS’s delivery services.