Services for recipients

This section gives information on the shipping process and provides some useful online tools, e.g. for monitoring shipments in real time or finding your nearest GLS office.

Delivery options

Discover all the ways to receive your delivery

For us at GLS, quality also means reliability – shipments must be delivered on time. That’s why we offer a range of delivery options to meet our recipients’ various needs, for both companies and private individuals. There are GLS offices all over Italy, offering a quality service nationwide.

GLS at your service

Customer service

GLS’s centralised automated customer service centre is available 24 hours a day on 199.15.11.88.
Whatever you need, our operators are ready to help between 9 a.m. and 6 p.m., Monday to Friday. Alternatively, email us using the form in the Contacts section; you can rely on us for a swift response.

The GLS app

Receive updates about your shipment’s progress directly on your smartphone. With our free app, GLS recipients are always kept up to date.

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Depot Locator

A quick and easy way to find your nearest GLS office – just enter your locality name or postcode.

Learn more