Reliability

What it means for GLS

Your shipment will arrive on time

What does high quality mean in the shipment sector? It means that clients can count on their courier.
This is why reliability is one of the most important values for GLS – a group in which every employee does their utmost to improve quality every day.

The entire GLS system – the network of offices and depots, its IT systems, its procedures for monitoring processes – has been designed to make every delivery reliable.

The quality of the service is the same across Europe and is constantly monitored, for example by adopting a certified quality management system and a set of key parameters for measuring performance.

The result is that GLS delivers more than 90% of its shipments within the standard deadlines.

How GLS guarantees reliability:

  • A vast European network
  • High quality across Europe
  • Quality management in accordance with the ISO 9001: 2008 standard
  • Constant monitoring of shipments
  • Inspections of procedures
  • Optimisation of international processes